DAPKARA, D.; VERMA, Devendra S. Assessment and Implementation of Service Quality of A HOTEL Using SERVQUAL Model. International Journal of Scientific Research in Computer Science and Engineering, [S. l.], v. 5, n. 3, p. 68–73, 2017. Disponível em: https://ijsrcse.isroset.org/index.php/j/article/view/141. Acesso em: 5 apr. 2025.